Thomas Serpa

Professional Statement:

Data-driven operations leader with 15+ years of experience in Fortune 100, consulting, and U.S. Army environments. I specialize in turning complex data into actionable insights, integrating enterprise systems, and leading multi-vendor projects that deliver measurable results on time and within scope. Known for blending technical expertise with strategic leadership to streamline operations, reduce risk, and drive organizational growth.

I leverage analytics, automation, and enterprise systems to streamline operations, optimize resources, and deliver high-profile projects on time and within scope. I’ve led multi-vendor enterprise initiatives from concept to delivery, building Power BI dashboards, implementing predictive analytics models, and automating workflows in ERP and CRM systems to improve on-time delivery and reduce operational risk. Skilled in translating complex datasets into actionable insights, I blend technical expertise (AWS, Power BI, Tableau, SQL, ServiceNow, Maximo) with strategic leadership to drive measurable results in fast-paced environments.

As a U.S. Army Veteran, I bring disciplined leadership, adaptability, and a proven track record of managing complex operations under high-pressure conditions, consistently delivering results while fostering collaboration and operational excellence.

Core Strengths:

-Data-Driven Decision-Making & Predictive Analytics

-Cross-Functional Project Leadership & Risk Mitigation

-Systems Integration & Data Infrastructure

-Process Automation & Technical Solutions

-Data Visualization & Reporting Strategy

I thrive on transforming data into clear, actionable strategies that elevate performance and fuel sustainable growth. I’m seeking my next opportunity to pair advanced analytics expertise with strategic leadership and technology integration, helping organizations innovate, scale, and outperform their goals. Always open to meaningful conversations with leaders, recruiters, and peers shaping the future of data-driven operations and/or technology-driven innovation.